Last Updated: September 2024
At Diamond Pressure Cleaning, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We collect the following types of information to deliver our services and improve user experience:
a. Personal Information
When you interact with our website, we may collect the following personal data:
- Full Name
- Phone Number
- Email Address
- Home Address
This information is collected when you voluntarily provide it by filling out forms, contacting us, or using our services.
b. Non-Personal Information
We may automatically collect certain information when you visit our Site, including:
- IP address
- Browser type and version
- Pages viewed
- Time and date of your visit
- Referring URL
We collect this information to understand how users interact with our Site and to improve its functionality.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and improve our services and website functionality
- To respond to your inquiries, provide customer support, and manage user accounts
- To send you relevant updates, newsletters, or promotional content (with your consent)
- To ensure compliance with legal obligations and regulatory requirements
We will not use your personal data for any purposes other than those outlined in this Privacy Policy without your prior consent.
3. Legal Basis for Processing Your Data
Under the UK GDPR, we rely on the following legal bases for processing your personal data:
- Consent: When you have provided your explicit consent (e.g., signing up for newsletters).
- Contractual Necessity: When processing is required to fulfil a contract (e.g., responding to service inquiries).
- Legal Obligation: Where we are required to process your data to comply with legal requirements.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, unless your rights override those interests.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:
- Service Providers: We may share your information with third-party service providers who assist us in operating our Site and providing our services (e.g., hosting, payment processing, or marketing services). These providers are bound by strict confidentiality agreements.
- Legal Compliance: We may disclose your information if required to comply with a legal obligation, protect our rights, or respond to legal requests.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely dispose of it.
6. Your Data Protection Rights
Under the UK GDPR, you have the following rights with respect to your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You may ask us to correct any inaccuracies in your personal information.
- Right to Erasure: You can request the deletion of your personal data in certain circumstances ("right to be forgotten").
- Right to Restrict Processing: You have the right to request the restriction of processing your personal data in certain situations.
- Right to Data Portability: You can request that we provide your personal data in a commonly used, machine-readable format for transfer to another data controller.
- Right to Object: You have the right to object to the processing of your personal data in certain cases.
To exercise any of these rights, please contact us at [yourcontactemail@domain.com].
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze website traffic, and for marketing purposes. Cookies are small text files that are stored on your device when you visit a website.
You can control your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system can be completely secure, and we cannot guarantee the security of your data transmitted through the internet.
9. International Data Transfers
If we transfer your personal data outside of the UK or European Economic Area (EEA), we will ensure that the information is protected in line with UK GDPR standards. We will use approved mechanisms such as standard contractual clauses or ensure the recipient country provides an adequate level of data protection.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, with an updated "Last Updated" date.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:
Diamond Pressure Cleaning
Email: Diamondpressurecleaninguk@gmail.com
Phone: 07436112174
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's supervisory authority for data protection issues, at www.ico.org.uk.